Unifying Support Channels with WhatsApp Calling in Cisco and Zendesk Amazon Connect Integration
How are you enhancing customer communication through WhatsApp calling with Cisco and integrating Zendesk with Amazon Connect for a seamless support experience?
Let’s discuss:
Have you implemented WhatsApp calling within your Cisco Contact Center? How has it impacted real-time customer engagement?
How is the Zendesk Amazon Connect integration helping your agents handle voice and ticketing from a unified workspace?
What challenges have you faced while merging messaging, voice, and CRM into one streamlined system?
Share your tools, strategies, and results. Whether you're exploring integration or optimizing existing workflows, your input can help others improve their contact center setup!
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